How to auto suspend customers who are past due.

CUSTOMERS CAN BE AUTO SUSPENDED BASED ON CRITERIA SET BY THE AFFILIATE ▪ Days Past Due ▪ Minimum Amount Past Due

Auto Suspension Screen

Auto Suspension Parameters Entered:

▪	How many days past due date?

▪	Minimum amount past due?

Following an overnight process, customers who meet the criteria will be suspended.

WHAT DOES IT MEAN WHEN A CUSTOMER IS SUSPENDED?

▪	When auto suspension activates for a customer it will remove all product access, except for the compliance portal ability to access Invoices & Payments, MyDocs, and other related functionality

▪	Removal of the Manifest product will take the customer off of all routes.

HOW DOES AN AUTOMATIC SUSPENSION GET REMOVED?

▪	When a payment gets recorded that brings a "Past Due Suspension" customer current, they will automatically be activated again at the time the payment is recorded.

HOW WILL SUSPENDED CUSTOMERS APPEAR IN THE AFFILIATE PORTAL?

Manage Customers:

▪	Customers will be sub-totalled as "Fully Suspended"

▪	Suspended Customers will appear in red

Suspended Customers Report:

▪	Information on all Suspended Customers is displayed

Individual Suspended Customer:

▪	Product Access Screen Details Suspension

▪	Individual Customer can be excluded from Auto Suspension by checking "Do Not Auto Suspend"

Customer Specific Suspension Parameters:

▪	"Do Not Auto Suspend"

▪	Days Past Due

▪	Minimum Amount Past Due