In CPNet, the general flow is to have a subcontractor invoice the owner affiliate for all services produced via the subcontractor's end customers. But how does the owner affiliate log in to the customer portal to pay the invoice?
In CPNet, the general flow is to have a subcontractor invoice the owner affiliate for all services produced via the subcontractor's end customers. But how does the owner affiliate log in to the customer portal to pay the invoice?
The owner affiliate will not be allowed to log in as one of the subcontractor's end customers, because subcontractor end customers are not able to log into the customer portal. Subcontractor end customers should be using their account established with the owner affiliate to log into the customer portal.
The solution here would be to have the subcontractor affiliate create an end customer, adding it to the billing group, simply so the owner affiliate can log in. The key is to have that end customer not have a cpnet connection. The subcontractor affiliate would then pass along the login credentials, and the owner affiliate would use those credentials to log into the customer portal, where they will have access to the billing history for the billing group.