WHEN DELIVERY OF AN EMAIL HAS PERMANENTLY FAILED (I.E. A HARD BOUNCE), THE ADDRESS IS PLACED ON A LIST OF ADDRESSES TO WHICH WE NO LONGER SEND. MOST OFTEN THIS IS BECAUSE OF AN INVALID ADDRESS. SOMETIMES, A VALID ADDRESS IS PLACED ON THE LIST
The Affiliate receives an email from Compliance Publishing with the relevant information
If the email is determined to be correct, the Affiliate navigates to this screen.
Enter the email to have it removed from the suppression list
Additional guidance related to missing emails can be found in the Compliance Publishing Technical Support Database