How to remove a valid email address from the suppression list.

WHEN DELIVERY OF AN EMAIL HAS PERMANENTLY FAILED (I.E. A HARD BOUNCE), THE ADDRESS IS PLACED ON A LIST OF ADDRESSES TO WHICH WE NO LONGER SEND. MOST OFTEN THIS IS BECAUSE OF AN INVALID ADDRESS. SOMETIMES, A VALID ADDRESS IS PLACED ON THE LIST

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The Affiliate receives an email from Compliance Publishing with the relevant information


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If the email is determined to be correct, the Affiliate navigates to this screen.


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Enter the email to have it removed from the suppression list


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Additional guidance related to missing emails can be found in the Compliance Publishing Technical Support Database