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      How to check on the status of an email, or view a history of the emails that were sent to customers

      USE THE EMAILS SENT REPORT. ALL EMAILS SENT WITHIN THE TIME FRAME CHOSEN ARE DISPLAYED WITH THE STATUS OF THE EMAIL.

      Email Report 1

      REPORT GENERATION SCREEN:

      ▪ Information is available from 4/8/2021 forward

       
      Email Report 2

      KEY STATUS CODES REPORTED:

      ▪ Sent
      ▪ Email could not be delivered due to a permanent bounce back
      ▪ Pending

       

      Sent: Indicates that message was sent successfully from our system

      Email could not be delivered due to a permanent bounce back: Indicates that delivery to email address has failed. Address is now on suppression list

      Pending: Email is still in process

       
      Email Report 3

      POSSIBLE ACTIONS:

      ▪ If email address is proven to be correct, the address can be removed from the suppression list
      ▪ An attempt to resend the email can also be requested

       

      In the event that an email is successfully sent from our system and the recipient still does not receive it, the following link provides guidance as to next step

       

      https://support.compliancepublishing.com/knowledge/i-did-not-receive-my-email